Q: What if I’m having a problem with my sagegreenlife product?
A: If your sagegreenlife product isn’t functioning properly, send an email to firstname.lastname@example.org , with a brief description of the problem. We will do everything we can to help, and taking a photo of the problem and attaching it to your email always makes things faster. We’ll get on it immediately.
Q: Are all damages covered?
A: The warranty does not cover physical, incidental, consequential, or indirect damages. The warranty does not cover plant life beyond 10 days of initial purchase, which we define as the date your transaction is completed at the time your order ships.
Q: How do I return/exchange the unit?
A: Please contact us at email@example.com with your order number and any general information on why you are returning/exchanging the item. For any defective units, we will send you a prepaid return label you can use to send your product back to us within the one year warranty time period. If you decide that you simply want to return the product, we’re very sorry to hear that, but if it is within 30 days of your initial purchase, which we define as the date your transaction is completed at the time of shipment, we will send you a prepaid return label you can use to send your product back to us.
Q: How much does it cost for me to return my units?
A: We will replace any defective/damaged units, where the defect/damage is determined to be a result of manufacturing, within a reasonable amount of time and free of charge any time during the one year warranty period. After we receive your unit to determine the defect, we will be responsible for shipping a new product back to you at our expense. If, for any reason, within 30 days of your initial purchase (which we define as the date your transaction is completed at the time of shipment) you decide to return the item, we will provide you a prepaid return label you can use to send the product back to us.
Q: When can I expect my refund?
A: Please allow 7-10 business days after we have received your return for your refund. We will send you an email once the unit(s) have been received and your refund has been processed.
Q: What if I received damaged or defective units?
A: If you have a damaged or defective unit, please contact us at firstname.lastname@example.org with your order number and a photo of the damage. We’re here to help!
Q: What if my plants die, will you replace them?
A: We will replace any plants that fail within 10 days of purchase (which we define as the date your transaction is completed at the time of shipment), please contact us at email@example.com with your order number and a photo of the plants, and we will get some replacement pods out to you promptly. Plants, like all living things, have different requirements that allow them to thrive. Because of this, it is very hard to determine what the true cause of any plant failure may be. Sometimes plants may take a little bit of time to bounce back from their journey to you, but once they are in the system with water, light and fresh air, they typically adjust very nicely.