shipping & delivery 2017-05-25T10:47:22+00:00

shipping + delivery

 

Q: Do you ship outside of the USA?

A: For the time being, sagegreenlife hard goods (Ambienta & Edelwhite) and live goods (plant plugs) are only available in the United States. However, if you are interested in international shipments, please contact us at  and we will do everything we can to accommodate your request.    

Q: Do your products ship with the plants already in them?

A: You will receive two separate packages, one with the product, and another with the plants. We do this because your plants will ship directly from our growers. It’s the most environmentally friendly way to ship, and it means your plants will be properly cared for right up until the day they are delivered to you.

Q: Why am I receiving two tracking numbers?

A: Your product and your plants will be shipped separately. We ship all plants via two-day shipping in order to ensure they remain healthy and thriving for planting into your system. Please make sure you keep an eye out for that plant package, they will need a little fresh air and sunlight to bounce back as quickly as possible.  

Q: Can you ship plants all year round?

A: Being a Chicago based company, we know a little bit about how to get things done in the cold, but sometimes it’s just too cold to ship plants. Please expect that during the colder winter months there will be time periods where we cannot ship live plants. We’ll do our best to keep these time periods updated on our website, and you’ll be notified via email if there are any delays due to weather.

Q: What is your warranty & returns policy?

A: sagegreenlife products come with a one year (1 yr.)  warranty for manufacturers defects from the date of purchase (which we define as the date your transaction is completed at the time of shipment). The warranty does not cover physical damages and does not include any guarantees regarding plant survival. sagegreenlife will guarantee the plants for up to 10 days after the date of purchase. To return a product, contact us at  with your order number, and pictures always help if you can provide them. For any product returns we will send you a prepaid return label so you can send it back to us. If you experience plant failure, contact us at   within 10 days of purchase with a picture of plants and we will send replacement plugs out to you promptly. If you would like a refund, please allow 7-10 business days after we have received your return for processing.

Q: Why are my plants shipped seperately? 

A: All our plants are locally sourced. They’re pre-rooted, so they arrive to you at their ideal maturity and ready for immediate transplanting—and instant gratification.